Terms & Conditions

By using the Sofya Spa website or booking our services, you agree to the following terms and conditions.

Appointments

Advance booking is recommended to ensure availability.

Guests are advised to arrive at least 10 minutes before their appointment.

Please inform our team of any medical conditions, allergies, or injuries before treatment.

Appointments canceled less than 6 hours before the scheduled time may be subject to cancellation fees.

To maintain a peaceful atmosphere, we kindly ask guests to keep noise levels low and respect other visitors.

At Sofya Spa, customer satisfaction is our priority.

Refunds may be provided in cases of:

Completed spa treatments and used services are non-refundable.

Approved cancellations may qualify for partial or full refunds depending on the timing of cancellation.