{"id":284,"date":"2026-05-22T17:36:42","date_gmt":"2026-05-22T17:36:42","guid":{"rendered":"https:\/\/sofya-spa.com\/?page_id=284"},"modified":"2026-05-22T17:36:59","modified_gmt":"2026-05-22T17:36:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sofya-spa.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Terms &amp; Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By using the Sofya Spa website or booking our services, you agree to the following terms and conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Appointments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Advance booking is recommended to ensure availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Arrival Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are advised to arrive at least 10 minutes before their appointment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Health Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please inform our team of any medical conditions, allergies, or injuries before treatment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Appointments canceled less than 6 hours before the scheduled time may be subject to cancellation fees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Spa Etiquette<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To maintain a peaceful atmosphere, we kindly ask guests to keep noise levels low and respect other visitors.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0623\u0645\u0648\u0627\u0644<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">At Sofya Spa, customer satisfaction is our priority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds may be provided in cases of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Duplicate payments<\/li>\n\n\n\n<li>Booking errors<\/li>\n\n\n\n<li>Service unavailability<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Refundable Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Completed spa treatments and used services are non-refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Approved cancellations may qualify for partial or full refunds depending on the timing of cancellation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><\/h1>","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions By using the Sofya Spa website or booking our services, you agree to the following terms and conditions. Appointments Advance booking is recommended to ensure availability. Arrival Time Guests are advised to arrive at least 10 minutes before their appointment. Health Conditions Please inform our team of any medical conditions, allergies, or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/pages\/284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/comments?post=284"}],"version-history":[{"count":1,"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/pages\/284\/revisions"}],"predecessor-version":[{"id":29928,"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/pages\/284\/revisions\/29928"}],"wp:attachment":[{"href":"https:\/\/sofya-spa.com\/ar\/wp-json\/wp\/v2\/media?parent=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}